Shipping Policy
Shipping Information
All orders are processed within 24 hours. (Excluding weekends and bank holidays)
What are working days?
In Ireland, working days mean Monday to Friday, excluding:
Weekends (Saturday and Sunday)
Public holidays (bank holidays)
So, if someone says “5 working days”, it typically means 5 weekdays (Mon–Fri), not counting bank holidays or weekends.
Shipping rates and delivery estimates
Shipment Method
Standard Shipping*
3-5 working days (Monday-Friday)
Price: €4.99 (Orders under €50)
Shipment Method
Express Shipping
Express shipping is only available on select products.
1-3 working days (Monday-Friday)
Price: €9.99
Shipment Method
Free Shipping (Orders over €50.00)
3-5 working days (Monday-Friday)
Shipment Method
Northern Ireland Delivery
3-5 working days (Monday-Friday)
Price: €9.99
The delivery couriers we use to ship parcels:
DHL - https://track.dhlparcel.co.uk/
DPD - https://track.dpd.co.uk/
UPS - https://www.ups.com/track?
Royal Mail - https://www.royalmail.com/track-your-item
Amazon Logistics - https://track.amazon.co.uk/
Express shipping is only available on select products.
All deliveries must be signed for, and any visible parcel damage or parcel shortages must be reported to the driver and noted on the delivery note. If no one is available to accept the delivery, we will endeavour to re-attempt the delivery on another day.
All deliveries will be made between 08:00 and 18:00 Monday to Friday, excluding public holidays and weekends.
Shipment confirmation and order tracking
Shipment confirmation and tracking details will be sent to the email provided at the time of ordering. When the product leaves our warehouse, tracking will be sent.
Please note: Tracking may take time to show. Only when the first tracking point has been scanned will it be visible on the courier’s website.
Customs, duties, and taxes
Back to the Office is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Faulty Goods, Missing or Damaged Goods
Should you receive any goods that are missing parts, faulty, or not working as they should, please get in touch within 48 hours of delivery so that we can investigate with our shipping couriers, and we will provide a collection and replacement once investigated with the relevant teams.
Returns Policy
If you need to return your product for whatever reason, please visit our Returns centre and begin the process of returning your item to us.